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NIGP 920-45: Software Maintenance and Support Services — State & Local Bids & NAICS Crosswalk (740+ Bids Open)

Search 740+ Bids open state, county & municipal RFPs for NIGP 920-45 (Class 920 — Data Processing, Computer, Programming, and Software Services: Software Mai...

NIGP 920-45 (Class 920): Software Maintenance and Support Services — Active State & Local SLED Solicitations

State & local (SLED) procurement guide, state portal spend, cooperative vehicles, and NAICS/PSC crosswalk for NIGP 920-45 (Software Maintenance and Support Services).

NIGP Code 920-45 — Software Maintenance and Support Services — is a standardized State, Local, and Education (SLED) procurement classification within Class 920 — Data Processing, Computer, Programming, and Software Services of the National Institute of Governmental Purchasing (NIGP) Commodity/Services Code taxonomy. Across all 50 states, over 33 state central purchasing offices and thousands of county governments, municipal utilities, public university systems, transit authorities, and K-12 school districts obligate approximately $6.8 Billion annually under NIGP 920-45, generating 740+ Bids active Invitations for Bid (IFBs), Requests for Proposals (RFPs), and informal quote requests each year. The NIGP taxonomy uses a hierarchical structure where the 3-digit Class (920) identifies the broad commodity or service family (Data Processing, Computer, Programming, and Software Services) and the 5-digit Class-Item code (920-45) pinpoints the specific service (software support) deliverable. When state and municipal buyers post solicitations on portals such as Texas ESBD & DIR, Virginia eVA, Illinois BidBuy, and Georgia Team Georgia Marketplace, automated bid invitations are dispatched exclusively to vendors who have added NIGP Class 920 and Item 920-45 to their supplier registration profiles. Typical scopes of work under NIGP 920-45 include Annual Enterprise Software Maintenance, Patching, Version Upgrades & Tier-3 Support; ERP (Workday, Tyler Munis, SAP, Oracle, PeopleSoft) Post-Implementation Support; and Public Safety CAD/RMS, 911 Dispatch & Court Case Management Software Maintenance. In addition to standalone municipal RFPs and sealed low-bid IFBs, a substantial share of NIGP 920-45 purchasing flows through cooperative purchasing agreements and statewide term contracts—including TX DIR-TSO / NASPO Software VAR / OMNIA Partners. Holding or partnering on a cooperative master contract allows public sector buyers to issue direct purchase orders without repeating a lengthy formal solicitation cycle. Furthermore, most state and municipal procurements under NIGP 920-45 enforce Historically Underutilized Business (HUB), Minority/Women-Owned Business Enterprise (MBE/WBE), Disadvantaged Business Enterprise (DBE), or Service-Disabled Veteran-Owned Business participation goals. For contractors operating across both SLED and federal markets, NIGP 920-45 cross-walks directly to Federal Product and Service Code (PSC) DA02 (IT and Telecom - Business Application/Application Development Software (Non-Labor)) and Primary NAICS 541512 (Computer Systems Design Services). InTandem's government contracting platform unifies state and local NIGP 920-45 solicitations with federal PSC DA02 and NAICS 541512 bids, giving your capture team complete visibility across every jurisdiction.

What State, County & Municipal Buyers Procure Under NIGP 920-45

  • Annual Enterprise Software Maintenance, Patching, Version Upgrades & Tier-3 Support
  • ERP (Workday, Tyler Munis, SAP, Oracle, PeopleSoft) Post-Implementation Support
  • Public Safety CAD/RMS, 911 Dispatch & Court Case Management Software Maintenance
  • GIS (Esri ArcGIS), Asset Management (Maximo/Cityworks) & Utility Billing Support
  • CJIS Security Policy, StateRAMP / TX-RAMP & HIPAA Data Privacy Compliance
  • WCAG 2.1 AA Digital Accessibility, Single Sign-On (SSO) & GIS/ERP API Integration
  • Cooperative Contract Pricing Schedule Administration & Quarterly Usage Reporting
  • SLA Uptime Guarantees, Disaster Recovery Failover Testing & Administrator Training

Top State Procurement Portals Buying NIGP 920-45

Common SLED Cooperative Purchasing Vehicles

  • TX DIR-TSO / NASPO Software VAR / OMNIA Partners (National & Statewide Cooperative Purchasing Agreements): Pre-competed master agreements allowing cities, counties, K-12 school districts, and state agencies to issue direct purchase orders under NIGP 920-45 without running a 90-day formal RFP.
  • Formal Municipal & State IFBs / RFPs (NIGP 920-45) (Sealed Competitive Bidding & Best-Value Proposals): Solicitations published on state portals (Texas ESBD & DIR, Virginia eVA) where vendors registered under NIGP Class 920 and Item 920-45 receive automated bid notifications.
  • Multi-Year Annual Term & On-Call IDIQ Contracts (City, County, ISD & Transit Authority Blanket Orders): 1-to-5 year Indefinite Quantity or Job Order Contracts (JOC) establishing fixed unit pricing or hourly rates for recurring software maintenance and support services requirements.

NIGP 920-45 Frequently Asked Questions

What is NIGP Code 920-45?

NIGP 920-45 (Software Maintenance and Support Services) is a 5-digit Class-Item commodity/service code under Class 920 — Data Processing, Computer, Programming, and Software Services. State agencies, cities, counties, school districts, and public universities use NIGP 920-45 to classify procurements and notify registered vendors for Annual Enterprise Software Maintenance, Patching, Version Upgrades & Tier-3 Support and ERP (Workday, Tyler Munis, SAP, Oracle, PeopleSoft) Post-Implementation Support.

How much do state and local governments spend under NIGP 920-45?

State, municipal, county, and educational (SLED) agencies obligate an estimated $6.8 Billion annually under NIGP 920-45, with approximately 740+ Bids active solicitations posted across state portals such as Texas ESBD & DIR and Virginia eVA.

What are the Federal NAICS and PSC equivalents for NIGP 920-45?

NIGP 920-45 maps directly to Federal Primary NAICS 541512 (Computer Systems Design Services) and Federal Product and Service Code (PSC) DA02 (IT and Telecom - Business Application/Application Development Software (Non-Labor)).

Which cooperative purchasing contracts cover NIGP 920-45?

Public agencies frequently procure Software Maintenance and Support Services under NIGP 920-45 through cooperative and statewide vehicles including TX DIR-TSO / NASPO Software VAR / OMNIA Partners, as well as municipal annual term contracts.

Should I register for NIGP 920-45 or the full NIGP Class 920?

You should register for both NIGP 920-45 (Software Maintenance and Support Services) and the parent 3-digit NIGP Class 920 (Data Processing, Computer, Programming, and Software Services), including 920-00 and related codes like 920-40, so you never miss a solicitation when a local buyer codes a bid broadly.

Related NIGP Commodity/Services Codes

Browse All 136 NIGP Commodity Codes | NAICS 541512 Guide | PSC DA02 Guide | 50-State Procurement Portals